Return & Refund Policy
We want you to love your order! Every item is carefully checked before shipping, but if there is an issue, we are here to help.
⚠️ Damaged Items
- Reporting window: Contact us within 24 hours of delivery.
- Proof requirement: A clear, continuous video of the parcel being opened (no cuts or edits).
- Resolution: Approved video claims receive a replacement or refund at no extra cost.
🔄 Size Exchanges
- Eligibility: Exchange for a different size (subject to availability) or another item of equal value.
- Condition: Items must be original, unused, and have tags intact.
- Timeframe: Contact us within 24 hours of delivery to request an exchange.
- Processing time: Inspection and exchange takes 2–4 business days once received.
📝 How to Request a Return or Exchange
- Contact us: Message us on WhatsApp (+61 491 260 855) or email Fashionfossilinfo@gmail.com with your order number.
- Damaged items: Attach your single, unedited parcel-opening video.
- Exchanges: Specify the new size or item you would like.
- Shipment: Carefully pack the item and post it back to us.
Note: We do not offer returns unless an item arrives damaged or faulty. Please review product details and size charts carefully before purchasing. Customers cover all return and exchange shipping costs.
🛑 Important Conditions
- Change of mind: No returns or exchanges permitted.
- Shipping fees: Non-refundable.
- Hygiene exclusions: Earrings and head accessories cannot be returned or exchanged.
- Sale items: Clearance and sale purchases are final.