Return & Refund Policy

We want you to love your order! Every item is carefully checked before shipping, but if there is an issue, we are here to help.
⚠️ Damaged Items
    • Reporting window: Contact us within 24 hours of delivery.
    • Proof requirement: A clear, continuous video of the parcel being opened (no cuts or edits).
    • Resolution: Approved video claims receive a replacement or refund at no extra cost.

🔄 Size Exchanges
    • Eligibility: Exchange for a different size (subject to availability) or another item of equal value.
    • Condition: Items must be original, unused, and have tags intact.
    • Timeframe: Contact us within 24 hours of delivery to request an exchange.
    • Processing time: Inspection and exchange takes 2–4 business days once received.

📝 How to Request a Return or Exchange
    1. Contact us: Message us on WhatsApp (+61 491 260 855) or email Fashionfossilinfo@gmail.com with your order number.
    2. Damaged items: Attach your single, unedited parcel-opening video.
    3. Exchanges: Specify the new size or item you would like.
    4. Shipment: Carefully pack the item and post it back to us.

Note: We do not offer returns unless an item arrives damaged or faulty. Please review product details and size charts carefully before purchasing. Customers cover all return and exchange shipping costs.
🛑 Important Conditions
  • Change of mind: No returns or exchanges permitted.
  • Shipping fees: Non-refundable.
  • Hygiene exclusions: Earrings and head accessories cannot be returned or exchanged.
  • Sale items: Clearance and sale purchases are final.
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